FAQ

1. Ordering & Payment Security

Q1: How do I place an order?

Placing an order is quick and easy. Simply follow these four steps:

Browse our store and add your desired items to the cart

Proceed to checkout and enter your shipping details

Complete payment using a secure payment method

Once payment is successful, you will receive an order confirmation email

We accept major credit cards including Visa, Mastercard, American Express, and Discover.

🔒 Payment Security
All payments are processed through PCI-DSS certified payment gateways using SSL/TLS encryption. Your credit card information is handled directly by the payment provider and is never stored on our servers.

Q2: Is my payment information secure?

Absolutely. Protecting your privacy and financial data is our top priority.

Industry-standard security: Our payment system complies with PCI-DSS global security standards

Encrypted transmission: All sensitive information is encrypted during transmission, ensuring that no third party—including our staff—can access your card details

2. Shipping & Delivery Time

Q3: Where do orders ship from, and how long does delivery take?

All orders are shipped directly from our U.S.-based warehouse, ensuring strict quality control and fast processing.

Processing time: Orders are typically shipped within 2 business days after payment confirmation

Estimated delivery time:

U.S. orders: 3–5 business days

International orders: 7–15 business days, depending on destination

3. Duties & Import Taxes

Q4: Will I need to pay customs duties or import taxes upon delivery?

No.
We operate under a Delivered Duty Paid (DDP) policy to ensure a hassle-free shopping experience:

All applicable duties, VAT, and international shipping fees are included in your checkout total

No additional charges are required upon delivery

Customs clearance and tax payments are handled by us in advance

4. Order Tracking & After-Sales Support

Q5: How can I track my order?

We provide full tracking visibility for every order:

A shipping confirmation email with your tracking number will be sent once the order is dispatched

You can log into your account and check the status under “Order History”

Alternatively, track your shipment directly on carrier websites such as UPS, DHL, or FedEx

If your tracking information has not updated for an extended period or if you experience any delivery issues, please contact our customer support team for assistance.